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 Customer Experience: Service Blueprinting

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missyou123
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Mensajes : 76905
Fecha de inscripción : 20/08/2016

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MensajeTema: Customer Experience: Service Blueprinting   Customer Experience: Service  Blueprinting EmptyMiér Mar 24, 2021 7:00 am

Customer Experience: Service  Blueprinting 61eea203c458aa98eb525a07131c13c4
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English | Duration: 32m | Size: 203.6 MB

Creating a seamless customer experience is no accident. It takes planning and creativity. Service blueprinting is how the best organizations keep their customers coming back. Blueprinting helps you plan the customer's journey and the employees, processes, and activities to support that journey. This course covers the steps to creating a blueprint for exceptional customer service. Jeannie Walters describes how to gather feedback and data, map customer and employee actions, and hold a workshop session to find solutions to pain points and validate your findings. Jeannie also explains how to make your blueprint accessible, so that employees can implement it. The course includes examples and templates to help you blueprint as you go, and tips to connect the dots between what the customer sees and what goes on behind the scenes.

Customer Experience: Service  Blueprinting Dfebf24ea34ac5cd898af1731e95eb09

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https://rapidgator.net/file/0ef6e2400b8a29292f0d9861bb093192/jf4v6.Customer.Experience.Service.Blueprinting.rar.html


https://nitroflare.com/view/7CD9DD62A6DD2E7/jf4v6.Customer.Experience.Service.Blueprinting.rar


https://uploadgig.com/file/download/6f615cc4945fe7c9/jf4v6.Customer.Experience.Service.Blueprinting.rar

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