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 Linkedin Learning - Agile Service Management

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MensajeTema: Linkedin Learning - Agile Service Management   Linkedin Learning - Agile Service  Management EmptyVie Jun 25, 2021 3:15 am

Linkedin Learning - Agile Service  Management Bd50343e1ff4ad8bf2c467024eb85e0b
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 1h 30m | Size: 204.5 MB

Service management is the mental model behind ITSM tools like ServiceNow, Nexthink, and HappySignals, as well as the roles, workflows, and information that help you support and deliver the products and services you offer. This course from instructor David Pultorak explains the necessity of service management and how it can best work in an agile environment. David covers the basics of service management-what it is, why it's important, and practical tips on how to use it. He talks about the stakeholders you must tend to, and the journeys and experiences they take with you. He also imparts his ideas on how to better stage and conduct interactions. As David shows, when individuals, teams, and organizations grasp these concepts, it can make a big difference in everyone's day-to-day work life.

Linkedin Learning - Agile Service  Management 6958c23d1c9230f3074097250aa109bb

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