What you'll learn
Build mutually trusting relationships with colleagues, clients, managers and others
Identify ways to make yourself more approachable to others
Become an exceptional listener
Make small talk that builds rapport
Deliver an engaging elevator pitch
Use helpful language to manage interpersonal conflicts
Tackle tricky conversations head-on, rather than avoiding them
Identify and address micro-aggressions if and when they arise
Lead productive feedback conversations up, down, and across the organzation
Accept constructive feedback with less defensiveness
Talk about mental health challenges at work
Say no effectively with less guilt
Deal with personal topics that may arise at work
Requirements
No experience needed. This is for anyone who wants to become a better communicator at work.
Description
According to John Green, author of The Fault in our Stars and Turtles All the Way down, "In the best conversations, you don't even remember what you talked about, only how it felt."I agree. When you're having a conversation at work (or even at home), you're less likely to remember the content than the impact, unless..Unless you hurt the other person's feelings, and you don't address itUnless you're seen as pushy.or a pushoverUnless you talk way more than you listenUnless you're unaware of your micro-aggressionsUnless you're inflexible in your adapting your styleIn other words, your conversations are more likely to be successful when you're mindful of your intentions, willing to flex your approach, and you're skillful in evaluating your impact.I can help you learn to do all of that -- and more!My name is Deborah Grayson Riegel, and I am a keynote speaker, executive coach, and consultant who has taught leadership communication for Wharton Business School, Duke Corporate Education, Columbia Business School's Women in Leadership Program, and the Beijing International MBA Program at Peking University. I write for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company, and have been featured in Bloomberg Businessweek, The Wall Street Journal, and The New York Times. I am the author of "Go to Help: 31 Ways to Offer, Ask for, and Accept Help" and "Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life" and I consult and speaks for clients including Amazon, BlackRock, Google, KraftHeinz, PepsiCo, and The United States Army.In this course, I will teach you how to improve your results with four types of conversations that all of us need to master to grow ourselves, our relationships with colleagues, managers, and clients, and our careers:1. Relationship Building Conversations2. Navigating Conflict and Tricky Conversations3. Tackling Feedback Conversations4. When Work Conversations Get PersonalAnd not only will this course be informative, it will be fast-paced and fun, with lots of practice, concrete takeaways and tools.I am looking forward to hearing how it's going for you!Warmly,Deborah Grayson Riegel, MSW, PCC
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Self-Assessment: How Strong are Your Conversation Skills?
Section 2: Foundations for every successful conversation
Lecture 3 Understand the 3 V's of communication: Verbal, Vocal, and Visual
Lecture 4 Be Approachable
Lecture 5 Make a Warm Impression
Lecture 6 Become a Brilliant Listener
Lecture 7 Activity: Assess Your Barriers to Brilliant Listening
Section 3: Master Relationship-Building Conversations
Lecture 8 Shifting from Small Talk to Big Topics
Lecture 9 Do's and Don'ts for Being a Trustworthy Communicator
Lecture 10 Adapt Your Communication Style
Lecture 11 How to Uncover Your Employees' Motivations
Lecture 12 How to Make an Elevator Pitch
Lecture 13 How to Get to Know Your Customers Better
Lecture 14 25 Questions that Can Dramatically Improve Any Conversation
Section 4: Navigate Conflict and Tricky Conversations
Lecture 15 What Do We Mean By "Conflict"?
Lecture 16 Focus on the Problem, Not the Person
Lecture 17 Stop Avoiding Conflict and Start Talking
Lecture 18 How to Take a Breather When Tensions are High
Lecture 19 How to Bring Up Topics That Nobody Wants to Talk About (But Everyone Knows)
Lecture 20 How to Talk to Your Boss about your Career Goals
Section 5: Tackling Feedback Conversations
Lecture 21 Use The 5 C's of Effective Feedback
Lecture 22 How to Give Everyday Feedback
Lecture 23 How to Ask for Feedback
Lecture 24 How to Accept Feedback with Less Defensiveness
Lecture 25 What to Do If You Disagree with Feedback
Section 6: What to Say and Do When Work Conversations Get Personal
Lecture 26 What to Do When Someone Cries at Work
Lecture 27 How to Talk about Mental Health at Work
Lecture 28 How to Talk to a Negative Person on Your Team
Lecture 29 What to Say When Someone Says "I Told You So"
Lecture 30 How to Say "No" Without Feeling Guilty
Section 7: Wrapping It Up
Lecture 31 Putting it all together
Lecture 32 Self-Assessment Post-Test
Professionals who want to improve their communication and conversation skills,Professionals who want to master small talk and elevator pitches,Professionals who want to become better listeners,Professionals who give and receive feedback -- and who want to get better at one or both,Professionals who want to better manage conflict, difficult people, and tricky conversations,Professionals who want to know how to handle personal conversations at work


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