What you'll learn
Principles of business process mapping
Steps to a successful business process mapping
Learn about process mapping techniques
Learn how to do workflow process mapping
Learn about lean process mapping
Three signs your startup need process mapping
Using business process mapping to create a green workplace
Common process mapping mistakes and how to avoid them
Financial process mapping in streamlining business operation
Ways to measure business process
Four steps to cost reduction using business process mapping
Applying process mapping to a hospitality business
Requirements
No requirements
Description
Business process mapping details the steps that a business takes to complete a process, such as hiring an employee or ordering and shipping a product. They show "who", "what", "when", "where" and "how" for these steps, and help to analyze the "why". These maps are also called business process diagrams and business flow charts. Like other types of diagrams, these maps use symbols such as circles, rectangles, diamonds and arrows to depict the business activities.Business processes mapping can be used to document a current process and to model a new one. Its purpose is to gain a detailed understanding of the process, people, inputs, controls and outputs, and then potentially to simplify it all, make it more efficient and/ or improve the process results. It requires time and discipline to conduct this mapping, but the payoff can be significantly overtime. Mapping has become common in the business world to standardize procedures, become more efficient, meet audit requirements and gain competitive advantage.Business process mapping is better for some types of processes than others. For example, it usually does not lend itself to diagramming decision-making processes. High level, open-ended decision making often has too many intangibles and wild cards to effectively map. business process is better for other two types of processes: transformational and transactional, both of which have more clearly defined activities.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Introduction to business process mapping
Section 2: Principles Of Business Process Mapping
Lecture 3 Accuracy in documenting as -is process
Lecture 4 Keep things simple
Lecture 5 Use technology
Lecture 6 Use accepted metrics to test the process
Lecture 7 Create ownership
Lecture 8 Make processes customer - centric
Section 3: Steps To Successful Business Process Mapping
Lecture 9 Identify the process to be mapped
Lecture 10 Bring together ( The Right) project team
Lecture 11 Gather information
Lecture 12 Interview key figures
Lecture 13 Produce the baseline business process map
Lecture 14 Analyse and identify areas for improvement
Lecture 15 Monitoring improvements
Section 4: Process Mapping Techniques
Lecture 16 Individual staff or small group interviews
Lecture 17 Facilitated discovery workshop
Lecture 18 Analysis of existing documentation
Lecture 19 Direct work observation
Lecture 20 Business analysis design
Lecture 21 Import/ use existing process documentation
Section 5: How To Do Workflow Process Mapping
Lecture 22 Bring together a team
Lecture 23 Gather information and data
Lecture 24 Create the workflow process map
Section 6: Lean Process Mapping
Lecture 25 Introduction to lean process mapping
Lecture 26 Philosophy lean manufacturing
Lecture 27 Just In Time ( JIT)
Section 7: Signs Your Startup Need Process Mapping
Lecture 28 Inefficiencies are overpowering profit
Lecture 29 Difficulty in hosting the onboard experience
Lecture 30 Struggling to optimize your business processes
Section 8: Using Business Process Mapping To Create A Green Workplace
Lecture 31 Choosing the right team and sourcing information
Lecture 32 Talking to the right people
Lecture 33 Drafting your business process map
Lecture 34 Building a green workplace
Section 9: Common Process Mapping Mistakes And How To Avoid Them
Lecture 35 Poor process scoping
Lecture 36 Too much complexity / Lack of analysis
Lecture 37 Inconsistency / lack of maintenance
Lecture 38 Dependence on the wrong people / using ineffective tools
Section 10: Finance Process Mapping In Streamlining Business Operation
Lecture 39 The designing of a personalized financial system
Lecture 40 The identification of areas primed for automation and standardization
Lecture 41 Assisting the human resources department function
Section 11: Ways To Measure A Business Process
Lecture 42 Process effectiveness
Lecture 43 Process efficiency / supplier effectiveness
Lecture 44 Units - in - process / Product cost
Lecture 45 Resource productivity / process cycle time
Lecture 46 Process alignment / process compliance
Section 12: Four Steps To Cost Reduction Using Business Process Mapping
Lecture 47 Know your processes
Lecture 48 Map your processes
Lecture 49 Analyse your processes
Lecture 50 Identify your expenses
Section 13: Apply Process Mapping To A Hospitality Business
Lecture 51 Enhance customer experience
Lecture 52 Expanding the business
Lecture 53 Providing fresh innovation
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