What you'll learn
You will attain a clear understanding of how to measure Emotional Intelligence and use your Actionable Plan to develop Emotional Intelligence in yourself.
You will understand various leadership and management styles and how to leverage Emotional Intelligence.
You will gather insight on how to best communicate and collaborate with other individuals and teams.
HR professionals and leaders will better understand how to recruit the right people.
This course is supported by downloadable workbooks that contain activities relevant to the module.
Requirements
No experience required. You will learn everything you need to know in this course.
Description
We all know of that one person with a high IQ that struggles to handle themselves well professionally. Self-awareness is one of many elements of Emotional Intelligence overlooked.A lack of understanding and ability to leverage Emotional Intelligence has resulted in low employee retention rates, loss of productivity, and poor morale that has consequently high financial cost, talent loss, and time.With our ever-changing business landscape, gaining a competitive advantage starts with placing people at the center. This means that leaders are equipped with a toolkit that guides them to manage situations and individuals with awareness and confidence.By the end of this course, you will have a complete evaluation of your personal level of Emotional Intelligence.This understanding will help you make more confident decisions and improve professional relationships.This is a Personal Development Course that will Empower you and your Employees to Achieve Behavioral Changes that will provide you with a Competitive Advantage.Key Outcomes include:You will attain a clear understanding of how to measure Emotional Intelligence and use your Actionable Plan to develop Emotional Intelligence in yourself.You will gather insight on how to best communicate and collaborate with other individuals and teams.HR professionals and leaders will better understand how to recruit the right people.You will have a clear vision on how to build a team and what to look for.You will understand various leadership and management styles and how to leverage Emotional Intelligence.This course is supported by downloadable workbooks that contain activities relevant to the module.
Overview
Section 1: Introduction
Lecture 1 What is Emotional Intelligence?
Lecture 2 The Importance of Emotional Intelligence in the Workplace
Lecture 3 What Does Low Emotional Intelligence (EI) Look Like?
Section 2: Becoming Emotionally Intelligent: Self Awareness
Lecture 4 What is Self Awareness?
Lecture 5 Self Awareness in Action
Lecture 6 Developing Self Awareness
Section 3: Becoming Emotionally Intelligent - Self Regulation
Lecture 7 What is Self Regulation?
Lecture 8 Self Regulation in Action
Lecture 9 Developing Self Regulation
Section 4: Introduction to Emotionally Intelligent Leadership
Lecture 10 Social Awareness
Lecture 11 Social Skills
Section 5: Emotionally Intelligent Leadership Communication
Lecture 12 Verbal Communication - Articulating Your Message
Lecture 13 Verbal Communication - Listening
Lecture 14 Non-verbal Cues
Lecture 15 Facilitating Effective Communications
Section 6: Emotionally Intelligent Leadership - Recruitment
Lecture 16 Recruiting Emotionally Intelligent Candidates
Lecture 17 Job Advertising
Lecture 18 Behavioral Assessment
Lecture 19 Behavioral-Style Interviewing
Section 7: Employee Engagement
Lecture 20 Introduction to Employee Engagement
Lecture 21 Key Areas that Drive Engagement
Lecture 22 Measuring Engagement
Section 8: Solving Issues in the Workplace
Lecture 23 Bullying, Harassment and Discrimination
Lecture 24 Resolving Conflict Among Team Members
Lecture 25 Solving Performance Issues
Anyone that wants to improve their Emotional Intelligence,Employees,Managers & Leaders,HR Professionals


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