What you'll learn
Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Service Management Analysis and Voice of the Customer Surveys - Part 3 of MB2-718)
Prepare for MB2-718 certification (Part 3/5) by watching videos and practising on Dynamics 365.
Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
Be confident to configure Dynamics 365 for Customer Service
Requirements
You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
You should be comfortable in using Computer/Laptop and surf internet
Basic understanding of Microsoft Dynamics 365
Description
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Service Analysis and Voice Of The Customer Surveys (VOC)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best.
Overview
Section 1: Part 3/5 - MB2-718 Certification Program
Lecture 1 Important - Must Read
Lecture 2 Welcome & What To Expect?
Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)
Section 2: Perform Service Management Analysis
Lecture 4 Module Overview
Lecture 5 Use PowerBI with Dynamics 365
Lecture 6 Service Dashboards
Lecture 7 Design And Create System Charts
Lecture 8 Identify Goal Management Components
Lecture 9 Define Goals
Lecture 10 Implement And Configure Advanced Find
Lecture 11 Create Editable Grids
Lecture 12 Identify Service Report Types
Lecture 13 Design Reports
Lecture 14 Export Content to Microsoft Excel
Lecture 15 Module Review
Section 3: Implement Voice Of The Customer (VOC) Surveys
Lecture 16 Module Overview
Lecture 17 Identify VOC Features and Components
Lecture 18 Install VOC
Lecture 19 Configure VOC
Lecture 20 Surveys Overview
Lecture 21 Create A Survey
Lecture 22 Design A Survey
Lecture 23 Pipe Data Into Surveys
Lecture 24 Link Survey Questions
Lecture 25 Route Responses
Lecture 26 Survey Distribution
Lecture 27 Analyse Survey
Lecture 28 Module Review
Section 4: Next Steps
Lecture 29 Exam Preparation Notes
Lecture 30 Course Review
Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification


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