What you'll learn
Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Queues, Entitlements & Service Level Agreements - Part 2 of MB2-718)
Prepare for MB2-718 certification (Part 2/5) by watching videos and practising on Dynamics 365.
Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
Be confident to configure Dynamics 365 for Customer Service
Requirements
You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
You should be comfortable in using Computer/Laptop and surf internet
Basic understanding of Microsoft Dynamics 365
Description
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Queues, Entitlements and Service Level Agreements (SLAs)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best.
Overview
Section 1: Part 2/5 - MB2-718 Certification Program
Lecture 1 Important - Must Read
Lecture 2 Welcome & What To Expect?
Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)
Section 2: Create and Manage Queues
Lecture 4 Module Overview
Lecture 5 What Are Queues?
Lecture 6 Differentiate Between Queue Type
Lecture 7 Create And Maintain Queues
Lecture 8 Reconfigure Queue Items
Lecture 9 Add Cases And Activities to Queues
Lecture 10 Module Review
Section 3: Create and Manage Entitlements
Lecture 11 Module Overview
Lecture 12 What Are Entitlements?
Lecture 13 Create & Maintain Entitlement Templates
Lecture 14 Create And Configure a New Entitlement
Lecture 15 Apply Entitlements to Cases
Lecture 16 Associate Products & Entitlement Channels
Lecture 17 Associate An SLA
Lecture 18 Activate And Deactivate Entitlements
Lecture 19 Module Review
Section 4: Create and Manage Service Level Agreements (SLAs)
Lecture 20 Module Overview
Lecture 21 What Are SLAs (Service Level Agreements)?
Lecture 22 Types of SLAs
Lecture 23 Standard SLA
Lecture 24 Enhanced SLA
Lecture 25 Use SLAs On-Demand
Lecture 26 Module Review
Section 5: Next Steps
Lecture 27 Exam Preparation Notes
Lecture 28 Course Review
Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification


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