What you'll learn
Learn a complete method for solving problems at work
Identify your preferred styles of solving problems
Take ownership of problems more confidently
Develop a more versatile approach to problem-solving
Transform your perception of problems
Solve problems more logically and more creatively
Generate practical solutions to real problems
Requirements
A willingness to reflect on your own abilities and explore new skills
Examples of real problems that you could use to exercise the tools and techniques you'll discover
Description
Problem solving at work provides a systematic method for thinking about problems and transforming them into effective solutions.Whether you're a manager or a team leader, a business owner or a volunteer, your work will involve solving problems. It's not always easy. Problems come in many different forms. They keep coming, and we sometimes have no time to solve one problem before the next arrives. The result? A never-ending cycle of 'firefighting', which makes it hard to find any real solutions.Take time out to reflect on your problem-solving skills and develop them. What does it mean to have a problem? What does it mean to take ownership of a problem? How can we make sense of the problems we face? How can we look at them in different ways? And how can we transform a problem into a workable solution?Discover the answers to these questions on this enjoyable, stimulating course. What you'll learnWhat does it mean to have a problem? You'll understand that real-life problems, unlike problems in text books or examinations, can be solved only by doing something. Taking the right action to escape the stuckness of a problem means understanding the problem and reviewing the actions available to you. You'll discover the skills that help you to understand solve problems as well as the different ways in which you can take ownership of a problem. You'll learn ways of defining a problem - and, crucially, transforming your perception of it so that you can find new and creative ways of solving it. You'll learn a wide range of tools and techniques that you can use alone or with your team. And you'll discover a fully worked out method for implementing your solution with your stakeholders.Course resourcesProblem solving at work gives you a range of resources to help you develop your skills, including:a self-assessment questionnaire that you can use for yourself and with your teama downloadable course workbook featuring exercises, examples, summaries of the key points in each lecture and background information about the concepts and ideas behind the courselinks to useful articles and other online sources to help you develop your skills furtherIs this the right course for you?Problem solving at work has been designed for anyone who wants to improve their skills quickly. It focuses on problems at work but is also useful to develop problem-solving as a life skill.
Overview
Section 1: Introduction: what it means to solve a problem
Lecture 1 Is this the course for you?
Lecture 2 Please download your course workbook
Lecture 3 Being stuck: what it means to have a problem
Lecture 4 Assignment 1: creating your problem-solving profile
Section 2: Your problem-solving profile
Lecture 5 Exploring your profile #1: the two stages of thinking
Lecture 6 Exploring your profile #2: rational and intuitive
Lecture 7 The Analyst: appraising and concluding
Lecture 8 The Explorer: discovering and experimenting
Lecture 9 The Engineer: organizing and implementing
Lecture 10 The Designer: empathizing and simplifying
Lecture 11 Versatile problem solving: extending your style
Lecture 12 Assignment 2: becoming a more versatile problem-solver
Section 3: Whose problem is it anyway? Four levels of problem ownership
Lecture 13 Circle of Influence, Circle of Concern
Lecture 14 Assignment 3: Circle of Concern, Circle of Influence
Lecture 15 Blame: feeling out of control
Lecture 16 Practical strategies for managing blame
Lecture 17 Resistance: meeting a need
Lecture 18 Practical strategies for overcoming resistance
Lecture 19 Responsibility: making a contract
Lecture 20 Practical strategies for discharging responsibilities
Lecture 21 Commitment: finding the flow state
Lecture 22 Practical strategies for building commitment
Lecture 23 Assignment 4: reviewing your ownership of problems
Section 4: Welcome to the Problem Matrix
Lecture 24 Presented and Constructed: two kinds of problem
Lecture 25 Neat and messy: how to structure a problem
Lecture 26 Assignment 5: neat or messy?
Lecture 27 Four kinds of problem #1: Puzzles and Headaches
Lecture 28 Four kinds of problem #2: Plans and Dreams
Lecture 29 Navigating the matrix: looking at problems in new ways
Lecture 30 Assignment 6: navigating the problem matrix
Section 5: The problem-solving toolbox
Lecture 31 Solving Puzzles: closing the gap
Lecture 32 Treating Headaches: three strategies
Lecture 33 Making Plans: managing a project
Lecture 34 Dreaming Dreams: exploring the challenge
Lecture 35 Making the Dream come true: finding an innovative solution
Lecture 36 Assignment 7: follow your Dream
Section 6: Implementing the solution
Lecture 37 Finding supporters: stakeholder analysis
Lecture 38 Shall I do it?: managing risk
Lecture 39 Let's do it: satisficing and finding the point of no return
Lecture 40 Selling the solution: making a business case
Lecture 41 Assignment 8: implementing a solution
Section 7: Bonus section
Lecture 42 Bonus lecture: Check out our other work
Anybody with managerial or team leadership responsibilities,Newly promoted managers looking to develop their skills,Graduate recruits seeking to develop their competitiveness in the job market,Volunteers and support staff in not-for-profits,Carers, parents and homeworkers


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