What you'll learn
Restate the causes, signs, and tips to handle emotional factors that impact a difficult conversation
Employ active listening, communication, and rapport building tips for effectively handling difficult conversations
Describe how to manage strong emotions of self, from others, and coping strategies for emotional situations
List strategies for effective negotiation
Summarize approaches and barriers to conflict resolution
Develop a plan for ongoing improvement with handling difficult conversations and effective confrontations
Requirements
Be open minded to learning techniques for better self management and management of others when facing difficult conversations
Description
Have you ever found yourself dreading a difficult conversation or confrontation withsomeone? It's a natural response, as these situations can be uncomfortable and evenanxiety-inducing. However, it's important to be equipped with the tools and strategies tohandle these situations effectively.In this day and age, it's more important than ever to be able to navigate difficultconversations and confrontations, whether it's in your personal or professional life.Whether it's addressing a sensitive issue with a colleague or having a heart-to-heartconversation with a loved one, learning how to handle these situations can make all thedifference in the outcome.The more we try to avoid difficult conversations and confrontations, the more likely theyare to escalate. That's why it's essential to be prepared when entering such a situation.Fortunately, this course is here to help you equip yourself with the tools and mindsetnecessary to navigate these tough conversations with confidence and success.This course was created for anyone who wants to master the art of handling difficultconversations and confrontations. This skill or lack thereof can have major impacts on all important relationships in one's life.So no matter your background or experience level,this guide is designed to help you become a more confident and successfulcommunicator. I'm eager to get started. So let's dive right in!
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Module 1: Understanding Difficult Conversations
Lecture 2 Lesson 1: Root causes of difficult conversations
Lecture 3 Lesson 2: Recognizing the signs of a difficult conversation
Lecture 4 Lesson 3: Understanding how emotions impact conversations
Section 3: Module 2: Active Listening and Communication
Lecture 5 Lesson 1: Importance of Active Listening
Lecture 6 Lesson 2: Verbal and Non Verbal Communication
Lecture 7 Lesson 3: Building Rapport and Trust
Section 4: Module 3: Managing Emotions
Lecture 8 Lesson 1: Identifying and Managing Your Own Emotions
Lecture 9 Lesson 2: Dealing with Strong Emotions from Others
Lecture 10 Lesson 3: Coping Strategies for Emotional Situations
Section 5: Module 4: Negotiation and Conflict Resolution
Lecture 11 Lesson 1: Strategies for Effective Negotiation
Lecture 12 Lesson 2: Approaches to Conflict Resolution
Lecture 13 Lesson 3: Overcoming Common Barriers to Resolution
Lecture 14 Lesson 4: Developing a Plan for Ongoing Improvement
Section 6: Closing
Lecture 15 What's Next
Adults seeking ways to master the art of communicating more effectively during difficult or challenging conversations within social, family, and professional relationships


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