What you'll learn
The principles of customer service
Master Business English and improve your customer service
Different phrases and expressions for different CS situations
What is jargon and how to utilize it to your advantage
Important idioms and phrases in CS
The correct use of connotation and intonation
How to use the different tones in English for diverse CS situations
How to deal with different clients and resolve conflicts
The best practices and tricks in CS
Requirements
Basic knowledge of English
Basic understanding of customer service
A desire to learn!
Description
Learn all there is to know about Customer Service with Business English!Deal with clients like a pro!Have you found yourself in difficult situations when doing customer service? Maybe you are experiencing significant trouble in talking with native English speakers on the phone or knowing what words to say in order to not spark an argument. Whether you are just starting to work in customer service or are already in the field, this course is all about teaching you the finer parts of being a customer service representative using Business English.In this course, you are going to get an overview of the most difficult parts of doing customer service utilizing Business English. You are going to learn the importance of jargon and how to put it in action, as well as what is the difference between denotation and connotation and how to leverage that in order to speak more powerfully. You will learn the importance of intonation and how to sound more like a native speaker, as well as how to handle conflict from a Western point of view. Lastly, you will get exclusive tips and tricks from experts in the field.Our instructors have years of experience not only in customer service, but also in teaching English, and the expertly-crafted syllabus is designed to be easy to follow and thorough. We've even included plenty of real-life examples and quizzes for you to study and practice. That's why this is the only Customer Service with Business English course you'll ever need to become an expert in the field!Start learning today!After taking this course, you will be able to:Use Business English correctly in your customer service practiceUse the right communication tools in English for different situationsResolve and manage communication conflicts effectively
Overview
Section 1: Introduction
Lecture 1 Introduction to the Course
Lecture 2 Course Overview
Lecture 3 What is Customer Service
Lecture 4 Why is Customer Service Important?
Lecture 5 The Best and Worst Part
Section 2: The Customer Service Language
Lecture 6 Jargon
Lecture 7 Idioms and Phrases
Lecture 8 Connotation
Lecture 9 Intonation
Lecture 10 The English Tones
Section 3: Conflict Management
Lecture 11 Conflict Resolution Pt. 1
Lecture 12 Conflict Resolution Pt. 2
Section 4: Conclusion
Lecture 13 Best Practices in the Field
Lecture 14 Last Words
Customer Service professionals wanting to boost their career,Beginners in the field of customer service,Non-native speakers who want to improve their business English skills and communicate with customers better


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