What you'll learn
Discover how emotional intelligence is used when tackling tough, difficult conversations to build emotional bonds.
Identify and analyse the different approaches to tackling tough conversations in the workplace.
Develop strategies for initiating, managing, and resolving to challenging conversations using emotional intelligence.
Assess approaches for typical situations that require you to influence and communicate with different types of people.
Distinguish the transactions between ego states and life positions defining how they influence behaviour.
Recognise how to interact with different behavioural styles to manage stress reactions and build effective relationships.
Create effective responses to challenging behaviours at work.
Evaluate language patterns to influence and persuade through empathetic communication.
Construct a plan to approach and manage difficult conversations.

Requirements
You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
A keenness to identify and understand ways to approach tough and difficult with confidence.
An interest in how interactions with other people work and ways to build relationships more effectively.
You should have a willingness to complete the practical activities to grow and develop your emotional intelligence skills.

Description
What are effective strategies for resolving a conflict or disagreement?How do you prepare for a difficult conversation that is going to be challenging and tough?How can you maintain a respectful and productive dialogue when emotions are running high?What are the best ways to express your opinion and influence others without coming across as aggressive?How can you maintain a positive attitude when addressing a difficult topic?The need for a tough conversations can happen at any time, from the driver who cuts you up on the road this morning to the employee whose negative performance appraisal is coming up, from the neighbour who cut the branch off your prized tree to the member of staff who always has something to complain about. These situations happen frequently, but dealing with them is something that leaves most of us cold at the prospect. Ask most people how they feel about tackling tough conversations, and at least 90 % of them will feel intensely uncomfortable, recalling a previous time when they had to deal with one. They will experience the emotional state again as if it was happening right now. Hostage negotiators and people who do deals for large corporations have months, if not years of training, learning how to deal with the emotions that people might try to provoke in them and instead remain calm. They are able to objectively see the facts and use their emotional intelligence to manage the conversation appropriately.The rest of us, well, we need to learn a thing or two about ourselves and try to understand why we respond the way that we do.Leaders and managers have to tackle tough conversations on a regular basis in the workplace. These are required in a variety of circumstances.These include, but are not limited to,Poor performanceUnprofessional behaviourConflict between employeesHarassmentInappropriate use of Social MediaUnethical practicesUnreasonable work demands Unauthorised use of company resourcesUnauthorised disclosure of confidential informationUnsafe work practicesTough, difficult conversations can be challenging and complex for anyone. Avoiding challenging discussions can make situations worse and tackling them without thought, clear goals and effective communication strategies can cause further issue by eroding trust and damaging relationships.To build your confidence you need to understand how to work with your emotional intelligence. Emotional intelligence underpins your skills to communicate with different types of people in multiple situations. Your emotional intelligence enables you have to know when and how to communicate using the emotional climate positively to make appropriate decisions and build relationships!Using your emotional intelligence effectively in managing tough, difficult conversations will improve your well-being, earn you trust and respect from those you work with, improve your relationships and improve the overall atmosphere and productivity of your organisation.If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is course for you! Tackling Tough Conversations with Emotional Intelligence introduces you to the key tools and insights to effectively communicate in order to use your emotional intelligence to build stronger relationships and better outcomes! In this course you'll learn how to prepare for tough, challenging conversations, how to use various channels of communication channels, how to recognise which channel is appropriate for different social interaction styles, the power of influence and persuasion using language patterns and unconscious language, and much more! You'll learn how to do all this in ways that are both informative and engaging!By completing this course, you'll be able to:Discover how emotional intelligence is used when tackling tough, difficult conversations to build emotional bondsIdentify and analyse the different approaches to tackling tough conversations in the workplaceDevelop strategies for initiating, managing, and resolving to challenging conversations using emotional intelligenceAssess approaches for typical situations that require you to influence and communicate with different types of peopleDistinguish the transactions between ego states and life positions defining how they influence behaviourRecognise how to interact with different behavioural styles to manage stress reactions and build effective relationshipsCreate effective responses to challenging behaviours at workEvaluate language patterns to influence and persuade through empathetic communicationConstruct a plan to approach and manage difficult conversationsAll PDFs can be completed online and are Section 508 / ADA Accessibility compliant. All videos are High Definition recorded in 1080p.All videos have grammatically correct English captions.

Overview
Section 1: Introduction

Lecture 1 Introduction to the Course

Lecture 2 Tackling Tough Conversations with Emotional Intelligence - Learning Outcomes

Lecture 3 Tips to Develop your Emotional Intelligence

Section 2: Tough Conversations in the Workplace

Lecture 4 When a Tough Conversation is Needed

Lecture 5 Emotional Responses Influencing Tough Conversations

Lecture 6 How Assumptions Can Lead to Issues

Lecture 7 Unchallenged Behaviours

Lecture 8 Working with our Assumptions and Judgments

Lecture 9 Assumptive Behaviours and Communication Breakdowns

Lecture 10 How to use your Behavioural Flexibility to Prevent Situations from Escalating

Lecture 11 Your Behavioural Agility and your Emotional Intelligence

Section 3: Transactional Analysis as a Basis for Understanding Human Interactions

Lecture 12 Activity Booklet: Transactional Analysis Questionnaire

Lecture 13 Introducing Transactional Analysis

Lecture 14 Investigating Transactions

Lecture 15 Further Considerations around Working with Transactional Analysis

Lecture 16 Ten Tips for Maintaining Adult to Adult Transactions

Lecture 17 Understanding Communication with Transactional Analysis

Lecture 18 Activity Booklet: Working with Ego States

Lecture 19 Investigating Strokes

Lecture 20 Stroke Filters

Lecture 21 Activity Booklet: Analysing your Stroking Profile

Lecture 22 Life Positions - Feeling Okay

Section 4: Supporting Conversations with Language Patterns

Lecture 23 Introducing Language Patterns

Lecture 24 Influential Language

Lecture 25 Rules and Power Words

Lecture 26 Ambiguous Language

Lecture 27 Unconscious Language

Section 5: Exploring Behavioural Styles

Lecture 28 The Four Social Interaction Styles

Lecture 29 The Driver Social Interaction Style

Lecture 30 The Expressive Social Interaction Style

Lecture 31 The Aimable Social Interaction Style

Lecture 32 The Analytical Social Interaction Style

Lecture 33 The Tension Between the Styles

Lecture 34 The Reactions of the Styles to Pressure

Lecture 35 The Pressure Response of the Driver Social Interaction Style

Lecture 36 The Pressure Response of the Expressive Social Interaction Style

Lecture 37 The Pressure Response of the Amiable Social Interaction Style

Lecture 38 The Pressure Response of the Analytical Social Interaction Style

Lecture 39 Ideal Behaviours for Ideal Situations

Section 6: Emotionally Intelligent Practices Around Tough, Difficult Conversations

Lecture 40 Preparing for Tough Conversations in an Adult Fashion

Lecture 41 The Importance Of Building Rapport

Lecture 42 Dialogue Versus Debate

Lecture 43 The Levels of Listening

Lecture 44 Empathetic, Active Listening

Lecture 45 Managing Fight and Flight Behaviour

Lecture 46 Assertiveness, Emotional Intelligence and Tough Conversations

Lecture 47 Everyone's Right and Responsibilities

Lecture 48 Activity Booklet: The Rules of Assertiveness

Section 7: Conclusion to the Course

Lecture 49 Activity Booklet: Tackling Tough Difficult Conversations

Lecture 50 Do's and Don'ts with Tough Conversations

Lecture 51 Key Takeaways

Lecture 52 How to Access your Udemy Certificate

Lecture 53 Bonus Lecture

This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of how to manage tough challenging conversations, the issues involved and ways to approach these confidently.,This course will assist anyone who is regularly involved with challenging, difficult discussions and conversations.,This course will help anyone who feels uncomfortable discussing issues with another person.,This course will be perfect for you if you have a fear of conflict and would like to become more comfortable with managing intense disagreements.

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