What you'll learn
Understanding of ITIL v4 Framework and its key concepts and terminologies
Kowledge of IT Service Management Practices and how they are applied in ITIL v4
Ability to design, transition and operate effective IT services in accordance with ITIL v4 principles and best practices
Comprehension of continual service improvement process and how to measure and report on the improvement of IT services using ITIL v4
Requirements
This is an excellent summary for those who have the ITIL V3 Foundations and are looking to do the bridge to V4
ITIL V4 Exam Questions & Answers Included on the last lecture. I've also provided a link to Prep Questions and Answers that will be asked on the exam.
Description
Learn to speak the IT language! This course is designed to provide you with a deep and thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its key concepts, terminologies, and best practices. Through a combination of lectures and a practice exam, you will gain a comprehensive overview of the ITIL V4 framework, the IT service management process, and the key activities involved in service strategy, design, transition, operation, and continual service improvement.You will learn about the various stages of the IT service management cycle and the key processes involved in each stage, including service strategy, design, transition, operation, and continual service improvement. With a focus on practical applications, you will have the opportunity to put your newfound knowledge into practice once completing this course.Upon completion of the course, you will be prepared to take the ITIL V4 Foundation certification exam and receive recognition as an ITIL certified professional. This certification can significantly enhance your career prospects and demonstrate your expertise in the fast-paced world of IT.In this course, you will have the opportunity to immerse yourself in the ITIL framework, exploring its key concepts, terminologies, and best practices. You will join a community of like-minded individuals, all dedicated to expanding their skills, increasing their knowledge, and advancing their careers in the field of IT. So why wait? Join us on this exciting journey to enhance your skills and achieve your professional goals in the dynamic and ever-changing world of IT.Join us and expand your skills, increase your knowledge, and advance your career in the field of IT. The course will provide you with a solid foundation in the ITIL framework and set you on the path to success as an IT professional.
Overview
Section 1: ITIL V4 Foundations
Lecture 1 Introduction to ITIL V4
Lecture 2 The Four Dimensions Model
Lecture 3 ITIL Service Value System
Lecture 4 ITIL V4 Practices
Lecture 5 Final Exam and Certificate Recognition
IT and Project Managment Staff that want to learn best practices for IT,Great for people who want to complete a course and take the exam at a later time


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