What you'll learn
Complete knowledge and understanding of total quality management and its importance to an organization
Increased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all depart
Increased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to hand
Greater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer

Requirements
No experience needed. You will learn everything you need to know

Description
Total Quality Management (TQM) is a customer-oriented process that aims for the continuous improvement of business operations. It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback. Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization.OutcomesAfter completing this course, you will be able to:Complete knowledge and understanding of total quality management and its importance to an organizationIncreased skill, confidence and experience to partake in establishing a TQM system within the organization for ensuring standard quality delivered by all departmentsIncreased skill & experience to audit current systems to check for gaps in quality management & delivery & devise corrective actions & implement systems to handleGreater skillset & capabilities to play an important part in influencing organizational success by successfully implementing TQM systems focused on the customer and employee, thus resulting in increased customer and employee satisfactionAudience:Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service deliveryHuman resource professionals and other stakeholders involved in building a quality-sensitive cultureInternal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results

Overview
Section 1: What is Quality and It's Definition ?

Lecture 1 Introduction to TQM

Lecture 2 The Definition of Quality - Part 1

Lecture 3 The Definition of Quality - Part 2

Lecture 4 The Definition of Quality - Part 3

Section 2: Components of the Total Quality Management

Lecture 5 The Eight Principles of Total Quality Management

Lecture 6 Types of Organizations

Lecture 7 Prevention Vs. Inspection & Vision Vs. Mission

Section 3: Tools of the Total Quality Management

Lecture 8 Brainstorming

Lecture 9 SWOT analysis (Internal Characteristics)

Lecture 10 SWOT analysis (External Characteristics)

Lecture 11 SWOT analysis video

Lecture 12 The PESTEL Analysis

Lecture 13 The flowchart

Lecture 14 Kaizen-DMAIC Cycle- Part 1

Lecture 15 Kaizen-DMAIC Cycle- Part 2

Section 4: PDCA Cycle

Lecture 16 ntroduction & Plan Phase

Lecture 17 Do, Check & Act Phases

Lecture 18 PDCA Cycle in Life

Lecture 19 TQM Conclusion

Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery,Human resource professionals and other stakeholders involved in building a quality-sensitive culture,Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results

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