What you'll learn
The student will learn the different components to provide excellent customer service.
The student will learn about structure.
The student will learn about training.
The student will learn the problems surrounding customer service and the solutions.

Requirements
No experience required. This course will take from the basics to customer service skills.

Description
In this course, you will learn every aspect of customer service and what leads to excellent customer service. I will cover your business plan, business model, marketing strategy, training model, customer service skills, and more. Every business plan and business model must result in profitability. The ability to create revenue. The best way to achieve this is through top-notch customer service. With all the online businesses, people can purchase most items cheaper online. However, what they do not get is what you can provide. A personal experience with customer service that is nothing short of the best. This is an excellent course for brick-and-mortar retail stores. The information applies to all levels of staff, from the owner, managers, and sales staff. I will provide some scenarios of good and not-so-good customer service methods. I will be discussing problem-solving skills as they relate to the many challenges and issues that arise in the day-to-day operations of your business. You will learn easy methods that will help you train and orientate your staff to your customer service needs. This course has been designed for all levels of staff members. The one thing that sets you apart from online businesses is your customer service. Great customer service is the key element that is a must for any retail business. You have to do it better. In this course, you will learn exactly how to do that. I invite you to view the introduction, and I hope you will enjoy the course.

Overview
Section 1: Module 1 - The Basics

Lecture 1 Course Introduction

Section 2: Module 1 - The Basics

Lecture 2 The Basics

Section 3: Module 2

Lecture 3 The Problems

Section 4: Module 3 - The Structure

Lecture 4 The Structure

Section 5: Module 4 - Training

Lecture 5 Training

Section 6: Module 5 - Customer Service

Lecture 6 Customer Service

This course is for brick and mortar retail store owners, managers, supervisors, and sales associates.

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