What you'll learn
Identify and evaluate the effectiveness of IT service management practices and frameworks, including ITIL, COBIT, and ISO/IEC 20000.
Understand and assess the adequacy of IT operations and management controls, including change management, problem management, incident management, and request m
Understand the principles of service level management and the process for developing and maintaining service level agreements (SLAs).
Evaluate the effectiveness of IT asset management practices, including inventory management, tracking, and disposal.
Understand the principles of IT capacity and availability management and evaluate the adequacy of related controls.
Understand the principles of IT continuity and disaster recovery planning and evaluate the effectiveness of related controls.
Understand the principles of software licensing and asset management and evaluate the effectiveness of related controls.
Understand Technical Concepts related to Network, Servers, Databases, Storage and Cloud Technologies which can assist you in your Audit missions
Requirements
No previous knowledge requirements in the subject is required, everything will be explained in details
As the course discuss technology and topics related to it, however no additional software is needed to practice as the course does not include programming or IT Labs
Description
Welcome to the Certified Information Systems Auditor (CISA) course!In this course, you will learn the essential skills and knowledge required to become a successful information systems auditor. The CISA certification is a globally recognized certification for professionals who audit, control, monitor, and assess information technology and business systems.------------------------------The Certified Information Systems Auditor (CISA) certification's Domain 4 focuses on Information Systems Operations, Maintenance, and Service Management. The learning objectives of this domain are:Identify and evaluate the effectiveness of IT service management practices and frameworks, including ITIL, COBIT, and ISO/IEC 20000.Understand and assess the adequacy of IT operations and management controls, including change management, problem management, incident management, and request management.Understand the principles of service level management and the process for developing and maintaining service level agreements (SLAs).Evaluate the effectiveness of IT asset management practices, including inventory management, tracking, and disposal.Understand the principles of IT capacity and availability management and evaluate the adequacy of related controls.Understand the principles of IT continuity and disaster recovery planning and evaluate the effectiveness of related controls.Evaluate the effectiveness of IT outsourcing and cloud computing arrangements and their related controls.Understand the principles of software licensing and asset management and evaluate the effectiveness of related controls.Understand the principles of data privacy and protection and evaluate the adequacy of related controls.------------------------------This course is one of 4 courses that cover all what you need to pass CISA Course 1 (Domain 1) Information Systems Auditing Process: This domain covers the fundamental concepts, principles, and processes involved in conducting an audit of information systems.Practice test 250q that covers entire domain 1 Course 2 ( Domains 2,3)Governance and Management of IT: This domain covers the governance and management of information technology and how it aligns with the business objectives and strategy.Information Systems Acquisition, Development, and Implementation: This domain covers the process of acquiring, developing, and implementing information systems, including project management, system development life cycle (SDLC), and change management.Course 3 (Domain 4) ---> (This Course) Information Systems Operations, Maintenance, and Support: This domain covers the ongoing operations and maintenance of information systems, including incident management, problem management, and service management.Course 4 (Domain 5) Protection of Information Assets: This domain covers the protection of information assets through the implementation of security controls and risk management.------------------------------Throughout this course, you will gain practical experience through hands-on exercises and case studies that will help you to understand the concepts better. By the end of this course, you will have the knowledge and skills required to pass the CISA exam and become a successful information systems auditor.Soif you're looking to enhance your career in the field of information systems auditing or simply want to improve your knowledge and skills in this area, then this course is perfect for you. Join us now and take the first step towards becoming a certified information systems auditor.
Overview
Section 1: Domain 4 | Information Systems Operations, Maintenance, and Service Management.
Lecture 1 Domain Summary | Information Systems Operations, Maintenance, and Management
Lecture 2 Domain 4 Introduction and Understand IT Service Level Agreement
Lecture 3 IT Asset Management Overview and Understand IT Management Practices
Lecture 4 Auditing Enterprise Architecture and End User Computing
Lecture 5 The Process of Release Management and Software rollout
Lecture 6 Incident Management vs Problem Management
Lecture 7 Configuration Management and Patch Management
Lecture 8 Vendor Management and Outsourcing
Lecture 9 Introduction to Databases
Lecture 10 Network basics for Auditors 101 - Part 1
Lecture 11 Network basics for Auditors 101 - Part 2
Lecture 12 Cloud Technology and Virtualization Basics for Auditors
Lecture 13 Auditing Information Systems Practices
Lecture 14 Application and Network Resillency
Lecture 15 Basics of Infrastructure Services and Server Types for Auditors
Lecture 16 Data Backup Overview - Strategies and types
Lecture 17 Business Continuity vs Disaster Recovery Planning
Lecture 18 Alternate Information Processing Sites and BCP Factors
IT Auditors,System Administrators,Accountants who want to gain IT Auditing Skills,Any one want a proper way to go for CISA Exam,Security Associate and Security Professionals


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