Customer Retention Management




What you'll learn
Retention strategies on how to retain customers from top brands
Empathy as a competitive advantage in customer retention
How to deal with difficult and angry customers
How to retain customers
How to handle customers
How to build customer loyalty
Requirements
No requirement
Description
In a highly competitive marketplace, businesses are constantly searching for ways to differentiate themselves from their rivals. Empathy can be a powerful competitive advantage, helping businesses stand out and retain their customers in the long run. Businesses that prioritize empathy demonstrate a customer - centric approach that put the needs and desires of their customers first. This customer-focused mindset set them apart from competitors who may be more focused on their own bottom line. By empathizing with customers, businesses can create personalized experiences that resonate with individual needs and preferences. This level of customization is hard for competitors to replicate, making it a strong differentiating factor. Understanding your customers is central in delivering the best product or service to satisfy them. Take this one step further by seeking to understand your customers on a personal level. What are their hobbies? What do they care about? What aspects of your business or product resonate with them? Demographic information can be discovered through customer interaction, surveys, or analyzing customer information. Understanding the customer's complaint, remain calm and adjust your mindset. No one likes to get confronted by yelling, heated person in a public space. However, your job in this situation is to stay cool and collected. While you may have the urge to yell right back at them, fight the urge. Yelling and getting angry will only escalate the situation. Instead, put on your best customer service attitude and buckle down- it's time to get to work. Never use sarcasm or obvious faked politeness. Behaving in such a way will only fuel the customer's rage and will make the situation a whole lot worse.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is customer retention
Lecture 3 Great ways to increase customer retention rate
Section 2: Retention Strategies on How To Retain Customers From Top Brands
Lecture 4 Make customer experience a strategic priority
Lecture 5 Respond to customer issues instantly
Lecture 6 Deliver real time customer engagement
Lecture 7 Create well-tailored customer retention program
Lecture 8 Implement customer feedback judiciously
Lecture 9 Deliver consistent omnichannel customer service
Lecture 10 Map your customer journey
Lecture 11 Delight your customers always
Lecture 12 Create interactive content to educate customers
Lecture 13 Listen and empathize with your customers
Lecture 14 Maintain customers communication with newsletters
Lecture 15 Build community to enhance customers relationship
Lecture 16 Keep a truck of customers retention metrics
Lecture 17 Assist proactively to improve customer retention
Lecture 18 Leverage employee engagement
Section 3: Empathy As A Competitive Advantage In Customer Retention
Lecture 19 Introduction
Lecture 20 Competitive advantage, customer retention and profitability
Lecture 21 Competitive advantage customer retention, and pricing power
Lecture 22 Gaining competitive advantage through customer analytics
Lecture 23 Gaining competitive advantage through customer feedback
Lecture 24 Competitive advantage, customer loyalty, social impact
Lecture 25 Gaining competitive advantage with customer segmentation
Lecture 26 Identifying competitive advantage through customer lifetime value analysis
Lecture 27 How to use guarantee as a competitive advantage and a customer loyalty builder
Lecture 28 How to achieve competitive advantage and customer satisfaction with allocation
Section 4: How To Deal With difficult And Angry Customers
Lecture 29 Understanding the customer's complaint
Lecture 30 Moving forward
Section 5: How To Retain Customers
Lecture 31 Adapting to your customers
Lecture 32 Practicing good customer service
Lecture 33 Going the extra mile
Section 6: How To Handle Customers
Lecture 34 Developing good service habits
Lecture 35 Problem customers and customer complaints
Lecture 36 Fostering a positive coworker environment
Manager, customers, companies, consultants students, CEO, directors, government, employees etc.



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