Effective Sales Skills




What you'll learn
Gain the ability to recognise the five main types of customers (Loyal, Impulse, Discount, Needs-Based, and Wandering Customers).
Learn the importance of building strong, trust-based relationships with clients.
Master the sales process and negotiation techniques.
Understand the importance of in-depth product knowledge.
Learn various closing techniques and how to apply them appropriately to finalise sales and achieve better sales results.
Requirements
While not a requirement, basic verbal and written communication skills.
A genuine interest in learning about sales processes and techniques.
Access to a computer or mobile device with internet connectivity.
Description
Welcome to Effective Sales Skills - Mastering the Art of Selling, a comprehensive online course designed to transform beginners into skilled sales professionals and elevate the abilities of those already in the field. Whether you're stepping into the world of sales for the first time, seeking to refine your existing skills, or looking to integrate sales strategies into your business or career, this course offers the insights, techniques, and practical tools you need to succeed.Throughout the course you will:Understand customer types: Dive deep into the psychology of different customer behaviours and learn strategies to engage effectively with each type.Build strong relationships: Discover the power of trust and credibility in creating lasting customer relationships.Navigate the sales process: Master each step of the sales process, from initial contact to closing the deal, with confidence and skill.Learn effective negotiation: Learn to negotiate like a pro, ensuring mutually beneficial outcomes while maintaining positive customer relationships.Discover the importance of product knowledge: Enhance your ability to sell by deeply understanding your product or service, enabling you to meet and exceed customer needs.Explore closing techniques: Explore various techniques to close deals more effectively and learn how to choose the right approach for each situation.Handle objections: Develop strategies to confidently address customer objections and turn challenges into opportunities.The value in following up: Learn the importance of follow-up to ensure customer satisfaction and foster repeat business and referrals.Sales skills are critical not just for sales professionals but for anyone who interacts with customers or wants to persuade others. This course will equip you with the knowledge and practical skills to increase your sales, improve customer satisfaction, and contribute to your overall career success.Join "Mastering the Art of Selling" to unlock your full potential and start achieving your sales goals today.
Overview
Section 1: Course introduction
Lecture 1 Course introduction
Section 2: Types of customers and the sales process
Lecture 2 Types of customers and the sales process
Lecture 3 Types of customers
Lecture 4 The sales process
Lecture 5 Conclusion
Section 3: Relationship building
Lecture 6 Relationship building
Lecture 7 Importance of relationships in sales
Lecture 8 How to build trust and credibility
Lecture 9 Conclusion
Section 4: Listening and identifying the need
Lecture 10 Listening and identifying the need
Lecture 11 Analytical listening
Lecture 12 Identifying a customers needs
Lecture 13 Conclusion
Section 5: Importance of product knowledge
Lecture 14 Importance of product knowledge
Lecture 15 Benefits of improving your product knowledge
Lecture 16 Factors of product knowledge
Lecture 17 Conclusion
Section 6: Negotiating
Lecture 18 Negotiating
Lecture 19 The 3 types of negotiators
Lecture 20 The negotiation process
Lecture 21 When the negotiation fails
Lecture 22 Conclusion
Section 7: Closing sales
Lecture 23 Closing sales
Lecture 24 Closing techniques
Lecture 25 How to handle objections
Lecture 26 Closing mistakes to avoid
Lecture 27 Conclusion
Section 8: Follow up
Lecture 28 Follow up
Lecture 29 During the sale follow up
Lecture 30 The after sale follow up
Lecture 31 Conclusion
Section 9: Course conclusion
Lecture 32 Course conclusion
New sales entrants.,Experienced sales professionals.,Entrepreneurs and small business owners.,Customer service representatives.,Marketing professionals.



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