How To Resolve Complex Business Problems




What you'll learn
How to build and vet a problem statement for your complex business problem.
How to develop multiple solutions to your problem and create and communicate a comprehensive solution statement.
How to build an integrated solution plan to present for approval of needed resources.
How to answer seventeen critical questions that must be answered on the route to resolving your complex business problem.
Requirements
This course was designed for business practitioners. We assume real-world business experience as a prerequisite.
Description
This is a tools and techniques, self-directed workshop and therefore is "theory light and application heavy. The 60+ minutes of video will introduce each of the thirty-seven exercise that will take you from drafting a rough problem statement through using an after-action review to embed learning in you and your organization. During this course we will take you through four phases of work aimed at resolving your complex problem: 1) Context, Diagnosis, and Problem Definition, 2)Developing Alternative Solutions. 3) Alternative Solution Selection, 4) Implementation and Learning. Differentiating symptoms from the real problems is at the heart of problem resolution. Too often try to relieve troublesome symptoms and think we are solving problems. The problems remain and symptom relief is short-lived. For example, the "problem" of decreased profitability is always a symptom associated with revenue or cost problems. An since cost is so easy to quantify we often attack costs. And that often leads to unintended consequences. ("Lean and mean" often ends in "lean and anorexic.) We also challenge you to provide answers to seventeen questions that will examine the thoroughness of your problem solving work. Answer these questions with brutal honesty and be prepared to think deeper about the problems you are trying resolve.
Overview
Section 1: Overview of the course
Lecture 1 Overview of the course
Section 2: Introduction
Lecture 2 Introduction to resolving complex business problems
Section 3: Problem Context
Lecture 3 CPR2 - Context
Section 4: Givens and Stakeholders
Lecture 4 CPR3 - Givens and Stakeholders
Section 5: Solution Goals
Lecture 5 Analysis of resolution goals
Section 6: 5 - Boundaries and Barriers
Lecture 6 Boundaries and barriers
Section 7: 6 - Problem Diagnosis
Lecture 7 Problem diagnosis
Section 8: Defining a problem: Gap + Dilemma
Lecture 8 Defining the problem
Section 9: Defining alternative solutions to your complex problem
Lecture 9 Alternatives -- Part A - general issues
Lecture 10 8B - Alternative solution change specifics
Section 10: Develop an Integrated Solution Plan
Lecture 11 Developing and selling the integrated solution
Section 11: Implementation and learning
Lecture 12 Implemtation detailed planning, assessment, and after-action review
Emerging business leaders and professionals who are tasked with resolving the problems and challenges facing their department or organization.,Business owners facing survival and growth problems



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