What you'll learn
Understand what is possible with ServiceNow
Get a Personal Developer Instance up and running!
Successfully navigate the platform
Requirements
A general understanding of IT principles
A computer with internet access
Description
Are you just starting out in the world of ServiceNow? Are you having a hard time getting up and running with the platform? Maybe your company is transitioning to ServiceNow from another tool, or maybe you're interested in starting your career as a ServiceNow developer? Whatever your case may be, this course will get you get up to speed on the ServiceNow platform. Hello, my name is Mark Miller and I'll be your instructor for this course. I have over 6 years of experience on the platform and have worked on 50+ ServiceNow projects.Explaining ServiceNow in a clear and concise manner has always been a goal of mine. Unsatisfied by ServiceNow's own attempt to explain their platform, I set out to create this course, which will do just that.What can it do? What are the benefits of using the platform? Why might a CIO choose ServiceNow over their internal team of application developers? These are all questions we'll explore in this course. We'll also look at 6 use cases which leverage the ServiceNow platform, we'll cover how to get your very own ServiceNow instance up and running for free, we'll explore the ServiceNow docs and community, and introduce the user interface and navigating the platform. We'll end the course by touring the Incident, Problem, Knowledge, and Service Catalog applications. Thanks and I hope to see you in the Up & Running with ServiceNow course!
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Navigating Udemy
Lecture 3 A Note on ServiceNow Releases
Lecture 4 So What Is ServiceNow?
Lecture 5 Concepts & Terminology
Lecture 6 Obtaining a Personal Developer Instance
Lecture 7 ServiceNow Resources & FAQs
Section 2: Use Cases
Lecture 8 Incident Management
Lecture 9 Change Management
Lecture 10 Configuration Management
Lecture 11 Orchestration
Lecture 12 Service Portal
Lecture 13 Custom Business Applications
Section 3: Getting Started
Lecture 14 Obtaining a Personal Developer Instance (PDI)
Lecture 15 Navigating the Product Documentation
Lecture 16 Leveraging the Community
Lecture 17 Discovering the Developer Site
Lecture 18 Adventuring with Additional Resources
Section 4: Up & Running
Lecture 19 Introduction to the User Interface (UI)
Lecture 20 Navigating Lists
Lecture 21 Navigating Forms
Lecture 22 Creating and Maintaining Reports
Lecture 23 User Administration & UI Configuration
Section 5: Touring the Platform
Lecture 24 Incident
Lecture 25 Problem
Lecture 26 Knowledge
Lecture 27 Service Catalog
Lecture 28 Bonus: Next Steps
Those who are new to the ServiceNow platform,Those who are interested in what ServiceNow can do


Download link

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