What you'll learn
Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Install, Configure and Manage Unified Service Desk (USD) - Part 4 of MB2-718)
Prepare for MB2-718 certification (Part 4/5) by watching videos and practising on Dynamics 365.
Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
Be confident to configure Dynamics 365 for Customer Service
Requirements
You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
You should be comfortable in using Computer/Laptop and surf internet
Basic understanding of Microsoft Dynamics 365
Description
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best.
Overview
Section 1: Part 4/5 - MB2-718 Certification Program
Lecture 1 Important - Must Read
Lecture 2 Welcome & What To Expect?
Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)
Section 2: Install and Configure the USD Application
Lecture 4 Module Overview
Lecture 5 What is Unified Service Desk (USD)?
Lecture 6 USD System Requirements
Lecture 7 Install and Configure Unified Service Desk (USD)
Lecture 8 Create An Action Call
Lecture 9 Manage Connections By Using Connection Manager
Lecture 10 Module Review
Section 3: Implement Hosted Controls
Lecture 11 Module Overview
Lecture 12 Define Hosted Controls
Lecture 13 Hosted Control Types
Lecture 14 Create Hosted Control
Lecture 15 Define UII Actions and Calls
Lecture 16 USD Global Manager
Lecture 17 USD Debugger
Lecture 18 Implement Toolbars
Lecture 19 Identify and Declare Common Events
Lecture 20 Implement Window Navigation Rules
Lecture 21 Module Review
Section 4: Configure Server-Side Synchronization
Lecture 22 Module Overview
Lecture 23 Manage USD Sessions
Lecture 24 Configure User Settings And Options
Lecture 25 Create Agent Scripts
Lecture 26 Module Review
Section 5: Next Steps
Lecture 27 Exam Preparation Notes
Lecture 28 Course Review
Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification


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