What you'll learn
Learn 15 specific and actionable guidelines to becoming a better listener.
Recognize 3 types of conversations (emotional, logical and informational).
Use the 5-step listening process to find areas where you can improve.
Improve how you evaluate the message and respond to a speaker.
Improve how well you understand and remember what you hear.
Requirements
You can benefit from this course without any prerequisites.
Description
This concise course was carefully designed to present only the most important aspects of listening to ensure that you get the greatest benefit in the shortest time. The course was also deliberately presented in simple terms to make it easier to learn and remember.15 specific and actionable guidelines to improve your listening skills are presented and structured around the 5-step listening process. If you practice and apply these guidelines, you will become a better listener.At work, you listen to your boss, colleagues, suppliers, and customers. At home, you listen to your family and friends.You listen to podcasts, online courses, and professors, to improve your knowledge.Suffice it to say, you listen a lot.By becoming a better listener at work, you improve your chance of getting a promotion or growing your business; by becoming a better listener at home, you improve your relationships with your family and friends; and by becoming a better listener in general you become a better learner.If you improve your listening skills, even a little bit, you will improve all these aspects of your life. Therefore, the benefit from becoming a better listener adds up and compounds over time making it worth the effort.Take a look at the sample videos and get started on improving your listening skills.
Overview
Section 1: Introduction
Lecture 1 Why become a better listener?
Lecture 2 How specifically will you benefit from becoming a better listener?
Lecture 3 Course information and structure
Section 2: What type of conversation are you having?
Lecture 4 What type of conversation are you having?
Lecture 5 Is this an emotional conversation?
Lecture 6 Is this a logical conversation?
Lecture 7 Is this an informing conversation?
Section 3: The 5-step listening process
Lecture 8 The 5-step listening process
Section 4: Step 1: Receiving
Lecture 9 Step 1: Receiving
Lecture 10 To improve: Focus your attention
Lecture 11 To improve: Remove distractions
Lecture 12 To improve: Do not interrupt
Lecture 13 Summary
Section 5: Step 2: Understanding
Lecture 14 Step 2: Understanding
Lecture 15 To improve: Avoid assuming you understand
Lecture 16 To improve: Ask questions
Lecture 17 To improve: Rephrase or paraphrase
Lecture 18 Summary
Section 6: Step 3: Remembering
Lecture 19 Step 3: Remembering
Lecture 20 To improve: Focus on the main idea, structure and categorize
Lecture 21 To improve: Connect new information with what you already know
Lecture 22 To improve: Repeat to remember
Lecture 23 Summary
Section 7: Step 4: Evaluating
Lecture 24 Step 4: Evaluating
Lecture 25 To improve: Resist evaluating until you understand
Lecture 26 To improve: Separate the facts from opinions
Lecture 27 To improve: Identify any biases, self-interests or prejudices
Lecture 28 To improve: Recognize false reasoning or fallacies
Lecture 29 Summary
Section 8: Step 5: Responding
Lecture 30 Step 5: Responding
Lecture 31 To improve: Use varying listening cues
Lecture 32 To improve: Own your responses
Lecture 33 To improve: Resist responding to feelings with problem solving
Lecture 34 To improve: Avoid completing the speakers thoughts
Lecture 35 Summary
Section 9: Final words, the work is not done yet.
Lecture 36 The work is done yet, good job on completing this course
Lecture 37 Part 2, when to break the rules (or guidlines), coming soon
If you want to become a better listener, this course is for you.


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