What you'll learn
Address immediate investigation needs.
How to investigate common workforce issues like harassment, discrimination, theft or threats and violence.
Help you put the right policies and procedures in place for the future.
How to conduct the investigation through a successful eight step approach.
Learn about investigation pitfalls.
Benefits of an effective investigation.
Requirements
Absolutely no prior experience necessary
You should be eager to learn about Workplace Investigations
Description
*This course is eligible for 1.5 SHRM Professional Development Credits - The SHRM Activity ID will be messaged to you the following business day after successfully completing all course sections and passing all quizzes.* Perhaps you have just become aware of a serious situation at your company and you are not sure how to handle it or you are an experienced investigator. This course is designed to help you address immediate investigation needs or help you put the right policies and procedures in place for the future. You will learn the benefits of an effective investigation, how to conduct the investigation through a successful eight-step approach. You will also learn about investigation pitfalls and how to investigate common workforce issues like harassment, discrimination, theft or threats and violence. Additionally, you will get some downloadable documents such as an intake/complaint form, credibility assessment form, documentation and evidence checklist, a standardized investigative report, an investigation memo for when you need to do interviews, and some quick reference job aids such as the investigation step list and investigation pitfalls. You will also learn when you need legal counsel involved and how to protect your employees and also the company. The course is broken into nine sections:Section I - The benefits of an effective investigationSection II - Getting your investigation startedSection III - Gathering information and interviewsSection IV - Making and documenting decisions & conclusionsSpecial InvestigationsSection V - DiscriminationSection VI - HarassmentSection VII - TheftSection VIII - Threats and violenceSection IX - Alcohol and DrugsNo matter your skill level, learn the basics or advanced techniques now
Overview
Section 1: Introduction
Lecture 1 Course Introduction
Lecture 2 Course Layout, Orientation and Sections
Lecture 3 The Benefits of an Effective Investigation
Lecture 4 Critical Steps to an Investigation
Lecture 5 Avoiding Costly Investigation Errors
Section 2: Investigation Steps
Lecture 6 Discovering Workplace Problems
Lecture 7 Deciding Whether to Investigate
Lecture 8 Take Immediate Action if Neccesary
Lecture 9 Choosing an Investigator
Lecture 10 Planning the Investigation
Lecture 11 Getting Started Right Away
Section 3: Conducting Interviews
Lecture 12 Conducting Interviews
Lecture 13 Interviewing the Complaining Employee
Lecture 14 Interviewing the Complaining Employee - Sample Questions
Lecture 15 Interviewing the Accused Employee
Lecture 16 Interviewing the Accused Employee - Sample Questions
Lecture 17 Interviewing Witnesses
Lecture 18 Interviewing Witnesses - Sample Questions
Lecture 19 Gathering Evidence
Section 4: Documentation and Taking Action Based on Your Investigation
Lecture 20 Making and Documenting Decisions and Conclusions
Lecture 21 Was a Company Policy Violated OR Did any Misconduct Occur?
Lecture 22 Taking Action
Lecture 23 Investigation Performance Flow Map
Lecture 24 Documenting Your Decision and Following Up
Section 5: Investigating Discrimination
Lecture 25 Investigating Discrimination
Lecture 26 Case Study #1
Lecture 27 Case Study #2
Section 6: Investigating Harassment
Lecture 28 Investigating Harassment
Lecture 29 Case Study #1
Lecture 30 Case Study #2
Lecture 31 Case Study #3
Section 7: Investigating Theft
Lecture 32 Investigating Theft
Lecture 33 Case Study #1
Lecture 34 Case Study #2
Lecture 35 Case Study #3
Section 8: Investigating Threats and Violence
Lecture 36 Investigating Threats and Violence
Lecture 37 Case Study #1
Lecture 38 Case Study #2
Section 9: Drug and Alcohol Abuse
Lecture 39 Drug and Alcohol Abuse
Lecture 40 Case Study #1
Lecture 41 Case Study #2
Section 10: Bonus: Investigation Job Aids
Lecture 42 Investigation Job Aids
Section 11: Conclusion
Lecture 43 Conclusion
HR professionals,Compliance,Business Leaders,Human Resources,Managers,Supervisors,Team Leads


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