What you'll learn
write emails correctly for a few key information areas
understand messages conveyed in emails and reply accordingly
write emails using the standard structure of greeting, precise information, call to action, and sign-off.
avoid common errors in simple work emails.
use formal vocabulary in all work emails
Requirements
No programming experience required.
Description
This intermediate business email writing course is designed to build on the skills learned in the beginner course and to take participants to the next level in their business email writing. The course begins by exploring the basics of email etiquette and formatting. Participants will learn the fundamentals of formatting an email, including the structure of an effective email, the elements of the message, and the importance of subject lines. They will also learn how to craft effective messages that are concise, clear, and professional. The course will then focus on advanced applications of email communication. Participants will learn how to write persuasive emails to influence or persuade their readers. They will also learn how to create effective emails to customers and how to respond to customer inquiries. Additionally, they will learn how to use email to create and maintain relationships with colleagues and customers. Finally, the course will cover the technical aspects of email communication. Participants will learn how to manage their email accounts and how to use email software to maximize efficiency and reduce the workload of managing multiple accounts. By the end of this course, participants will have the skills and knowledge to craft effective and professional business emails that will help them communicate effectively and foster relationships with customers, colleagues, and clients.
Overview
Section 1: Introduction
Lecture 1 Welcome Message
Lecture 2 Certificate of Completion
Section 2: Module 1: Writing Essentials I
Lecture 3 Video: Call to Action
Lecture 4 Video: Subject line
Lecture 5 Video: Right email tone
Lecture 6 Video: Rescheduling a customer meeting
Lecture 7 Video: How to follow up on email
Section 3: Language Skills I
Lecture 8 Video: Use of will for future
Lecture 9 Video: Future simple tense
Lecture 10 Video: Present tenses for future
Lecture 11 Video: No Article
Section 4: Module 3 - Writing Essentials II
Lecture 12 Video: Mind mapping the email
Lecture 13 Video: PAPER format
Lecture 14 Video: PRESS format
Lecture 15 Video: GRACE format
Section 5: Module 4 : Language Essentials II
Lecture 16 Video: Subject Verb Agreement rules
Lecture 17 Video: Preposition of place
Lecture 18 Video: Preposition of time
Section 6: Module 5 - Difficult work situations I
Lecture 19 Video: Six situations when not to send email
Lecture 20 Video: Summarizing a meeting
Lecture 21 Video: Summarizing a report
Lecture 22 Video: Saying no over emails
Section 7: Module 6: Language Essentials II
Lecture 23 Video: Modal verbs
Lecture 24 Video: Quantifiers
Section 8: Module 7 - Difficult situations - II
Lecture 25 Video: Explaining a complex situation
Lecture 26 Video: Sharing an update in email
Lecture 27 Video: Apologizing in email
Lecture 28 Video: Out Of Office Replies
Section 9: Module 8: Avoiding Indianisms
Lecture 29 Video: Indianism I
Lecture 30 Video: Indianism II
Lecture 31 Video: Splitting phrasal verbs
The program is designed to meet the needs of working professionals who want to learn on the go. Email Pro+ course is designed in a way that you spend only 10 minutes every day to enhance your skills.


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