What you'll learn
Illustrate the positive aspects of conflict
Provide examples of positive ways to deal with conflict
Use active listening skills when dealing with conflict
Choose appropriate communication tactics when dealing with conflict
Create a usable plan for managing conflict
Requirements
You must have the experiences that help you understand how to manage conflict within the work team
Description
If the work team that I manage does not have any kind of conflict, what does this mean? It means, sir, that you have a big problem, which is that the relationship of the work team has turned into a very rigid companionship, and in this case you will have a problem, namely that they will compliment each other and run against each other at the expense of work.No one has any objection that the work team is the most important component of any successful project, regardless of the size of the project and its capital. Despite this, many of us neglect how to manage the work teams and walk them randomly or even according to his whim.Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.OutcomesAfter completing this course, you will be able to:Illustrate the positive aspects of conflictProvide examples of positive ways to deal with conflictUse active listening skills when dealing with conflictChoose appropriate communication tactics when dealing with conflictCreate a usable plan for managing conflictAudience:ManagersCEOsBusiness ownersEntrepreneurs
Overview
Section 1: Conflict overview
Lecture 1 What is conflict
Lecture 2 He downsides & outcomes of conflict
Section 2: People styles in approaching conflict
Lecture 3 Determine your style
Lecture 4 Questions for the identification of your style & Tips to figure your style
Lecture 5 How conflict approaches work together
Section 3: Steps to analyze a specific conflict
Lecture 6 Understand your counterpart & Types of conflict
Lecture 7 Determine your goal & Pick your options
Section 4: Prepare for the conversation overview
Lecture 8 Prepare for the conversation
Lecture 9 Have a productive conversation
Section 5: What a resolution looks like?
Lecture 10 What a resolution looks like
Lecture 11 How to get a resolution
Managers,CEOs,Business owners,Entrepreneurs


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