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| Tema: Working with ServiceNow ITSM Mar Nov 14, 2023 5:08 am | |
| Working with ServiceNow ITSMPublished 11/2023 Created by Catalin Popa MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Genre: eLearning | Language: English | Duration: 25 Lectures ( 2h 58m ) | Size: 1 GB Learn everything about the ITSM processes and how they apply in ServiceNow - Vancouver Release
What you'll learnServiceNow ITSM Processes ServiceNow ITSM Demonstrations Incident Management Major Incident Management Problem Management Change Management Service Level Management Request Management CSDM / CMDB Knowledge Management RequirementsNice to have - ServiceNow basic administration experience Nice to have - ITSM Processes DescriptionThe complete ServiceNow ITSM processes course (Vancouver Release)What makes this course special?· Detailed introduction:o What is ITSM - IT Service Management?o What is ServiceNow and how to get your hands-on a personal developer instance?Complete course, at its core, it covers the most important ITSM processes:Service Request ManagementProblem ManagementChange ManagementCMDB - Configuration Management DatabaseKnowledge ManagementService Level ManagementThe course outline has been specifically designed to ease the learning process, as each lecture is divided into 5 parts:Definition of each processIntroduction to the Personas that interact with the process the mostUse case(s) / real life scenariosProcess Diagram - Similar to Visio formatServiceNow Demonstration(s) - Hands - OnEngaging instructor (that's me) ready to answer your questions.Still not convinced? You will want to purchase this course if:You are starting or want to boost your IT careerYou need a refreshmentYou want to explore a new platformYou don't want to be left behindRainy outside?!The number of customers that have migrated to the most used ITSM solution, ServiceNow is growing exponentially every year.Another perk is that once you'll be purchasing the course, you will have access to the Q&A forum or the direct messages and if you somehow do not like the course within 30 days, your purchase will be fully reimbursed, no questions asked. Who this course is forServiceNow professionals ServiceNow new users ServiceNow Project Managers Students Screenshots Download linkrapidgator.net: - Código:
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